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Salvinos customer service?

 
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TonyK



Joined: 21 Feb 2018
Posts: 56

PostPosted: Fri Jul 09, 2021 4:35 pm    Post subject: Salvinos customer service? Reply with quote

I have the Salvinos 1983 AJ Foyt Monte Carlo and it has a cracked rear window. Contacted them a week ago and have heard nothing. Anyone else attempt to deal with them on a similar issue?
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Gary66
Board Moderator


Joined: 27 Jan 2018
Posts: 289
Location: Kannapolis,N.C.

PostPosted: Fri Jul 09, 2021 5:16 pm    Post subject: Reply with quote

They'll make it good. Maybe hit them up with another email, sometimes they get busy and don't get to emails every day.
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Henryjint



Joined: 28 Jan 2018
Posts: 1472
Location: NY State's Hudson Valley

PostPosted: Fri Jul 09, 2021 5:56 pm    Post subject: Reply with quote

Send email to rick@salvino.us not to customer service.
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DaveVan



Joined: 27 Jan 2018
Posts: 1238

PostPosted: Fri Jul 09, 2021 6:23 pm    Post subject: Reply with quote

I had a crushed body....they fixed it.
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1fozziebear



Joined: 08 Mar 2019
Posts: 111

PostPosted: Fri Jul 09, 2021 9:44 pm    Post subject: Reply with quote

Think they'll replace a newly cut molded parts tree that has more flash than Gordon???
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TonyK



Joined: 21 Feb 2018
Posts: 56

PostPosted: Sat Jul 10, 2021 1:59 pm    Post subject: Reply with quote

Thanks. I sent an email and was able to attach a picture of the cracked window. Hopefully that will help.
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TonyK



Joined: 21 Feb 2018
Posts: 56

PostPosted: Sun Jul 25, 2021 10:15 am    Post subject: Reply with quote

Got my window replaced along with an envelope and their address and a note saying to "send a $10 bill to Rick". Nothing was ever mentioned in our emails about me paying for a replacement. Wow.
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bangor boy



Joined: 29 Jan 2018
Posts: 292

PostPosted: Sun Jul 25, 2021 10:27 pm    Post subject: Reply with quote

Pleasantly surprised by their customer service. Had a minor problem with a Petty car and they sorted it out with no charge.

Much better than Moebius after I bought a Tim Flock Hudson kit - sealed box - with no decals or wheels. Told me to look for aftermarket deals on the internet.
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TonyK



Joined: 21 Feb 2018
Posts: 56

PostPosted: Mon Jul 26, 2021 1:56 pm    Post subject: Reply with quote

Salvino's replied to my email about the $10 charge and said they had me mixed up with someone else who had broke their window. Nice to clear that up but still..... Guess mistakes can happen.
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hurricane21



Joined: 05 Feb 2018
Posts: 47
Location: Fayetteville NC

PostPosted: Tue Jul 27, 2021 2:22 pm    Post subject: Reply with quote

I've purchased Salvino's kits twice where a part was missing. Rick at Salvino's made it right both times, no charge. Very positive experience with their customer service.
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Viperguy



Joined: 10 Feb 2018
Posts: 40

PostPosted: Thu Aug 05, 2021 7:32 pm    Post subject: Reply with quote

I have contacted them twicw so far about the sink marks in the 1971 Dodge Charger grill and so far no reply.
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TonyK



Joined: 21 Feb 2018
Posts: 56

PostPosted: Fri Aug 06, 2021 1:49 pm    Post subject: Reply with quote

Funny follow up to the rear window replacement. They sent another one! Have no idea what's going on but feel a little sorry for them spending the money and time doing this.
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Schumacher330



Joined: 07 Apr 2018
Posts: 22

PostPosted: Fri Aug 13, 2021 8:53 pm    Post subject: Reply with quote

Salvino's customer service is pretty good. I messed up a chassis and roll cage on one of the Donnie Allison kit and asked if it was possible to just buy the parts without having to buy a kit. They said sure just give us 10 bucks to cover shipping and we'll send them out. Can't complain about that.
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Tom M.
Board Moderator


Joined: 01 Feb 2018
Posts: 487

PostPosted: Sun Aug 15, 2021 1:03 pm    Post subject: Reply with quote

There are pros and cons to dealing with a company that is operated by just two or three people. If you know how, you get to talk to someone who can fix your issue but since there really isn't a system in place it can be hit or miss. They've grown very quickly and they will need to step up the service side of the business.
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Wild Bill 2



Joined: 19 Feb 2018
Posts: 66

PostPosted: Wed Aug 25, 2021 11:50 am    Post subject: Reply with quote

bangor boy wrote:
Pleasantly surprised by their customer service. Had a minor problem with a Petty car and they sorted it out with no charge.

Much better than Moebius after I bought a Tim Flock Hudson kit - sealed box - with no decals or wheels. Told me to look for aftermarket deals on the internet.


That's odd mine was missing one of the head light lenses, the bag was sealed, they replaced , with an apology on taking so long to reply.
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